the art of complaining..

OK.. so we all have experienced the GREAT services provided by our monopoly ISP.. it isn't great but we make do.. when days of bad connection come, our only avenue of recourse is calling them directly to make a complain.. lodging a complain with the consumer association seems to have not resulted in any improvements, so basically you would just call in.. and once very often you will loose temper with the customer service offices on the other end..

i understand that they work on some form of script.. that you need to check this and that.. do this and that.. etc. etc.. but those steps are really most of the time useless when the basic problem was the line itself.. so you BERADE them..

BUT.. i found out that doing this has a side-effect which i did not consider.. because of job requirement, i moved to a different location but the existing line could still be utilised for broadband application.. herein lies the problem.. i think they have flagged the line as being troublesome.. too much complaints.. as i tried to apply for a connection on the old line, i was told that the ISP would probably be reluctant to approve the application due to fear of more complaints because of inconsistency problems with the line..

HENCE.. i feel a bit perturbed.. i mean it is the customers' right to complain.. and it was not the fault of yours truly to complain but merely exercising what i as a consumer am entitled to do.. and for that the company has decided to not grant me approval when i did nothing wrong..

further, the new location has no problem with the same account (after i moved it).. which led me to believe that it was the old line that was faulty.. because of faulty lines and interrupted services, i made those complaints as entitled.. the ISP should have tried to solve the exiting problem(s) instead of denying an application..

if more people experience the same type of problems and make complaints, will they also be flagged and subsequently denied approvals?

i might continue to complain to higher authorities..