a jacket and a polo-T.. is that my worth???

HP finally made some form of apology... but it was a total mess... i thought a representative would host a apologetic meal of sorts... that did not happened... he came round after work to deliver a package as a form of apology...

when i opened into the box... NO... it was not a computer... but a jacket and a polo-T...

their regional manager called again... to apologise again... whatever... by now i am deeply questioning my worth as a customer....

i am worth but a jacket with HP and the BMW signs on it?

and...

a polo-shirt with the HP sign??

and believe it or not, they are not even my size....

the jacket was XL...

and the polo-shirt was a L...

both were too big for me...

so basically that was it...

my worth to HP...

and what about the time/effort/money i spend to bring back the PC package home??

next time... re-consider if you are thinking of getting HP...

technorati tags:HP, apology, gifts

insincerity...

i was tentatively set for a meeting with HP's distribution arm (Sarawak) manager for tuesday evening, but on the day, he SMS-ed me in the morning to say he can't come and will be sending a representative...

i felt that he is insincere... i mean... he was the one who called an apologize profusely after my initial email to HP... he was supposedly to call last week but didn't and squeezed out a phone call to me on late Sunday evening after my second email...

now on the day, he only SMS-ed me saying he cannot get away and get some small fry to come and meet me.. i mean... if you can't make it, then please just call me... unless you are scared...

like i said before, just send me a gift basket and a sorry card...

a meeting for next tuesday...

on Sunday late evening, i received that call from the delivery agent of HP... to make an appointment for that so-called apologetic dinner... from the conversation, i cannot deduce is that a meal or something... he said it should be around one to two hours... so we'll see...

i already thought he had forgotten about it... this was because he said he would call last week... and when sunday came round, it is practically a new week... and him calling late, well... i had on the day before left another comment on HP's website... so i can't figure out if HP in KL pressured him or what...

anyway, i will see what the meeting holds... i guess probably i am from a select few from sarawak who complained to HP about the delivery... many customers in sarawak just blindly accept the lousy services that were offered before... i figure, HP is a international company, so i am allowed to make that complaint...

anyway, we'll see what tomorrow's dinner/meeting holds...

technorati tags:HP, bad, reception

where are you??

this is an update... HP after their bravura to call me and apologize for their lack of delivery standards and wanting to shout me out for a apologetic dinner... either renegade on their promise or just forgot...

truth be told... i am still a bit pissed at the delivery... and them not calling or making that appointment makes me wonder about the professionalism that they are trying to portray...

well... i am not that bothered with the meal but the meaning attached to it... them not calling has just put their services down to another low point...

like i said before... CAVEAT HP EMPTOR... hahaha

from HP with apology...

a while back i posted my experience with how the delivery process from HP was anything but pleasant... i wrote HP on its website and complained the whole ordeal...

the delivery arm of HP called from its office in KL after my complaint... the lady let me air out my grievances, i guess much to their chagrin... i mean i was complaining about how the delivery person wanted me to call back because he was out of credit... and subsequently wanting me to meet them in town etc...

some weeks have passed by... then i got a call from their manager in the sarawak region... he was apologetic... he explained that he had instructed his drivers/delivery persons to not do what that particular person had done... and he went on to say he had let that person go... i feel a bit bad but then again, it was my right as a consumer which got violated...

then he asked to make an appointment next week to take me out for an apologetic meal... truth be told, i don't really care much about that meal... i guess i would have been satisfied with a gift basket and an apology letter or something... but i'll see what the meal holds... i'll update you guys later...

i think my stand is... i was told that the thing would be delivered to my doorsteps so i am in the right to ask the person to come over... secondly, the delivery person's job is to deliver the package to my place, so if he did not know of the address then he should ask... the delivery person should have never ask the client to call back due to him running out of credit... i have already paid for delivery, so all of this should not have come to pass... but it did...

the whole thing makes HP look bad... i guess that is why this is happening, to try to patch things up... i'm sure lots of people here in sarawak got the same raw end of the deal but they are either not too bothered with it to complain or just don't know better... 

i'm telling you, there is a correct way to do things and definitely this was not... while the company that i am dealing with is HP (an international company where it has experience in handling such issues), domestic companies should not try to rip off the consumers...

buy smart, exercise your rights when you can and don't be bullied...